Building management is a core aspect in facilities management. Due to necessity of building management to the proper functioning of an organization, managers are anxious regarding the service levels of the buildings. Hence, as the building manager, it’s his duty to ensure the proper management of buildings.
A building manager will have to face several challenges in his occupation. They are as follows.
- Ensuring occupant safety
- Irrespective of the people inside the buildings, be it tenants or employees, it’s a top priority of the building manager to ensure their safety. This means installment of a proper fire extinguishing system, proper insulation and grounding of the electrical system, provision of up-to-date emergency exit maps, and more.
- Maintenance and repairing of buildings
- As part of their ongoing duties, building managers must maintain and repair the buildings in their care. This includes routine tasks, like cleaning, fixing broken or malfunctioning locks and outsourcing complex tasks like elevator repairs, electrical and air conditioning repairs to third-party contractors.
- Overseeing security
- Building Managers need to make the assets as well as the occupants in the buildings secure. This may involve checking electronic security systems, reviewing security camera footage and coordinating security guard shifts.
- Communicating with the tenants as well as employees in the buildings
- Building managers are the first to answer in any problematic matter regarding the buildings. Hence, they must be well-equipped to promptly respond to and address occupants.
- Performing beautification processes
- It is the duty of the building manager to make the environment inside the buildings pleasant and enjoyable. Hence, he will have to schedule work like involve painting, landscaping and other similar tasks
- Keeping of records
- As it’s necessary for the building managers to report to their employers frequently, it’s essential to keep clear and organized records of occupant complaints, security issues, and other problems.
Successful Building Managers are personable and results-oriented individuals who are just as comfortable communicating with contractors as they are with occupants. They are proactive rather than reactive, and they’re always willing to overcome whatever obstacles may arise. In addition to these general personality traits and attributes, building managers must cultivate the skills mentioned below.
- Communication skills
- Excellent written and verbal communication skills must be present as they will have to deal with both the employers and tenants. Hence, a friendly and easy-to-talk-to personality is preferred.
- Attention to detail
- Building managers must be observant and should be able to identify patterns followed by employees and tenants in the buildings.
- Organizational skills
- As keeping of records is a necessity, organizational skills are a must to order keep track of track of occupants as well as external contractors.
- Basic maintenance skills
- There may arise problems that are important enough that needs attention. But hiring of a contractor may not be necessary as the problem is simple enough and can be handled by a single person. In such a scenario, the business manager must have the experience and knowledge to find a solution.
With the advent of new technological breakthroughs like IoT, big data analytics and machine learning, the workload of building managers have decreased exponentially. With the sensors integrated through IoT, the building manager can go through all the data acquired by the sensors just with a click. With big data analytics, he will be able to analyse data and make decisions based on the analytics more effectively. With machine learning, he will be able to predict what to expect in the future and adjust accordingly. Hence, with new technologies, the building manager will be able to contribute to the organization more effectively by becoming smarter, improving building system performance and anticipating needs beforehand.
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